Connect Any Email Provider (IMAP)

Use Other Email Provider when you are connecting any inbox that is not Gmail or Microsoft 365. This includes Zoho Mail, Yahoo Mail, Fastmail, iCloud Mail, and any corporate mail server that supports IMAP.

What you get:

• IMAP (required): SalesPartner reads incoming emails and adds them to conversation timelines
• SMTP (optional): Enable sending so your assistant can reply to emails from this address

If you only need email monitoring without replies, SMTP is not required.

Before connecting, gather these details from your email provider:

• IMAP host and port (usually 993)
• SMTP host and port (usually 587) — only if you want sending enabled
• Your email address and password (or app password if your provider requires one)

Providers that require an app password instead of your regular password:

• Yahoo Mail — generate one at login.yahoo.com/account/security
• Fastmail — generate one in Settings > Privacy & Security > App Passwords
• iCloud Mail — generate one at appleid.apple.com under Sign-In and Security

Providers that may need IMAP enabled first:

• Zoho Mail — go to Settings > Mail Accounts > IMAP Access and enable it

Zoho Mail (personal @zohomail.com)

• IMAP: imap.zoho.com · Port 993 · TLS on
• SMTP: smtp.zoho.com · Port 587 · TLS on

Zoho Mail (paid / custom domain)

• IMAP: imappro.zoho.com · Port 993 · TLS on
• SMTP: smtppro.zoho.com · Port 587 · TLS on

Yahoo Mail

• IMAP: imap.mail.yahoo.com · Port 993 · TLS on
• SMTP: smtp.mail.yahoo.com · Port 587 · TLS on
• Requires an app password

Fastmail

• IMAP: imap.fastmail.com · Port 993 · TLS on
• SMTP: smtp.fastmail.com · Port 465 · TLS on
• Requires an app password — use your full email address as username

iCloud Mail

• IMAP: imap.mail.me.com · Port 993 · TLS on
• SMTP: smtp.mail.me.com · Port 587 · TLS on
• Requires an app-specific password from appleid.apple.com
• IMAP username: your name only (e.g. johnappleseed, not johnappleseed@icloud.com)

In the SalesPartner admin panel, open the user you want to connect. Go to the Integrations tab and find the Connected Accounts section.

Click Add Account, then click Other Email Provider.

Fill in the form:

1. Email address — the inbox address
2. Display name (optional) — shown in the admin panel, for example "Support Inbox"
3. IMAP host, Port, TLS — from the table above or your provider's documentation
4. Username — usually your full email address (check provider notes above for exceptions)
5. Password — your account password or app password

Click Test Connection to verify before saving. If the test passes, click Connect Inbox.

To add sending (SMTP): Toggle on Enable sending (SMTP) and fill in the SMTP host, port, and TLS. The SMTP username and password default to your IMAP credentials — only change them if your provider uses different values for outgoing mail.

Connection fails with correct credentials — Your provider may require an app password instead of your regular password. Check the notes for your provider above.

IMAP is disabled on your account — Zoho and some corporate providers disable IMAP by default. Enable it in your email provider's settings before connecting.

Wrong username format — iCloud uses just the name part of your address (johnappleseed) for IMAP but the full address for SMTP. Fastmail requires the full address including domain for both.

SMTP test fails but IMAP works — Check that the SMTP port and TLS setting match your provider exactly. Try port 465 if 587 fails, or vice versa.