Global Reach
Local Response
Feneste serves customers across 16 countries and 4 languages. When a homeowner in Germany sends a midnight inquiry, they get a reply within a minute. When a contractor in France needs a quote at dawn, they get one.
Hyperlocal client since 2020 · On SalesPartner since January 2026
- Global Coverage
- 24/7
- Response Time
- <1 min
- Languages Supported
- 4
- Countries Served
- 16
- Global Coverage
- 24/7
- Response Time
- <1 min
- Languages Supported
- 4
- Countries Served
- 16
Premium ProductsDeserve Premium Service
For over 25 years, Feneste has manufactured premium PVC and aluminum windows and doors. Their factory-direct model delivers 33% savings and 15-day turnaround, with about $5M in yearly sales. But as they expanded globally, their small team could not answer inquiries across every time zone.
See How Leads Get Answered
Real conversations for premium window manufacturing
Feneste
Replies within a minute
The Challenge
What they faced before SalesPartner
Customers in Every Time Zone
When it is 2am in Poland, it is 8pm in New York and 10am in Sydney. Their German, French, and English customers expected instant responses, but the team was asleep.
Complex Custom Orders
Every window is custom-sized. Customers needed help understanding options: PVC vs aluminum, profile types, energy ratings, color options. Manual qualification took hours per lead.
High-Value Leads Lost
A single window order can reach $10,000+. When leads waited hours for a response, they went to competitors who answered faster. Every delayed response meant lost revenue.
Language Barriers
Polish, English, German, French. Their team could not maintain fluent conversations in all four languages around the clock. Leads got slow, awkward responses or none at all.
How SalesPartner Helps
Built for global premium manufacturers
Answers in Any Language
Conversations flow naturally in English, German, French, and Polish. Customers write in their preferred language and get fluent replies within a minute.
Knows Their Products
Learns from feneste.com directly. Explains the difference between Aluplast and Veka profiles, describes energy ratings, walks through color options.
Qualifies Custom Orders
Asks about window dimensions, room type, energy requirements, timeline, and budget. Only qualified leads reach the sales team.
Books Consultations
Syncs with their calendar to schedule virtual consultations or factory visits. Customers pick a time, get confirmation, and receive reminders.
Handles Photo Requests
Customers share photos of existing windows for replacement quotes. Understands what it sees and asks relevant follow-up questions.
Matches Their Premium Voice
Conversations reflect the quality Feneste is known for. Professional, knowledgeable, and patient. Never rushed, never pushy.
From Inquiry to Order
Every Lead Gets Heard
Midnight in Berlin. Homeowner texts about replacement windows. Gets an instant response in German, not voicemail.
Qualified Before the Call
When the sales team reviews a lead, they already know window sizes, budget, and timeline. No more discovery calls with tire-kickers.
Consultations Booked
Virtual consultations scheduled across time zones. Factory visits coordinated. No more scheduling phone tag.
From first message to scheduled consultation in minutes.
The Full Platform
Everything they use to capture and convert global leads
Channels
Every way your leads reach you, answered.
Every Channel, One Thread
Call, text, or DM. Each lead gets one conversation, whichever way they reach you.
Conversations
Real back-and-forth by text. Answers questions, asks yours, and books the call.
Outbound Prospecting
Reaches out to cold leads and warms them up for your team.
Qualification & Lead Intelligence
Knows who's worth your time.
Lead Qualification
Builds value before budget. Filters out the time-wasters.
Visual Intelligence
Requests and understands photos, documents, and damage reports.
Lead Intelligence
Full analysis on every lead (property values, project scope, budget signals) so your team only talks to qualified buyers.
Smart Lead Routing
Sends each lead to the right rep by topic. Off or busy? The next available one picks it up.
Live Website Knowledge
Learns your site. Answers questions using your own pages and pricing.
Service Area Filtering
Detects out-of-area leads before they waste your time.
Closing & Follow-Through
From qualified lead to booked appointment — and the repeat business after it.
Autopilot
Goes after the leads who never wrote back: chases quiet leads, follows up on quotes, confirms who showed, clears dead deals.
Calendar Sync & Scheduling
Syncs with Google, Outlook, and iCal. Books directly into open slots.
Follow-Through
Your team's daily action list. Who to call, what to chase, what needs a human touch.
Missed Call Text-Back
If your team misses a call, the AI texts back and keeps the conversation going.
Team Handoff
When it can't handle something, it hands the conversation to you — with the reason and the full thread.
Customer Feedback
Asks every customer how the job went, scores the answer, and tells you the same day when something went wrong.
Referral Program
Every customer gets a code to share. When a friend uses it, the reward you owe lands on your list.
Everything Gets Logged
Nothing falls through the cracks.
Self-filling CRM
Every conversation, call, and text. Logged with zero data entry.
Call Intelligence
Every call recorded, transcribed, and summarized, with key points and next steps ready to read.
Analytics Dashboard
Track conversion and response times. Send bookings and sales back to ChatGPT Ads and Meta.
Inbox Cleanup
Clears the pitches and newsletters out of your own Gmail or Outlook. Buyers stay put.
How Their Customers Reach Them
Every channel lands in one inbox, answered the same way.
SMS / MMS
Text messaging with images and documents. Built-in and ready.
Answers lead emails from your own address, asks your questions, and books the call.
Website Chat
Embed a chat widget on your website and catch visitors before they leave.
Facebook Messenger
Answer leads from your Facebook page in seconds.
Connect with 2 billion users worldwide. Messages and calls, one inbox.
Contact Form
Add a contact form to any website. Custom fields, your branding, leads saved right away.
We went from missing leads in other time zones to serving customers around the clock. SalesPartner answers in German at midnight, French at dawn, and English all day. Our sales team wakes up to qualified leads ready to order. The global growth would not have been possible without it.
The Results
Every time zone covered. German customers at midnight, French at dawn, American at noon.
About doubled leads from English, German, and French markets once inquiries got answered around the clock.
Inquiries get a reply within a minute, in the language the customer writes in.
English, German, French, and Polish, handled by the same system.
Results measured since January 2026
