Viewings Booked Online.
Sent Straight to the Building.
TBS Properties manages 470+ vintage apartments across Chicago. Since March 2026, renters book their own viewing on the website, and SalesPartner sends it straight to the building manager. The main office sees everything and follows up, instead of doing the scheduling.
Hyperlocal client since 2014 · On SalesPartner since March 2026
- Viewings Booked Through SalesPartner
- 100%
- Saturday Viewings
- Same day
- Of Rent No Longer Paid to a Leasing Service
- 1/12
- Occupancy in 2026
- Higher
- Viewings Booked Through SalesPartner
- 100%
- Saturday Viewings
- Same day
- Of Rent No Longer Paid to a Leasing Service
- 1/12
- Occupancy in 2026
- Higher
Chicago's VintageApartment Experts
TBS Properties specializes in high-quality vintage apartments across Chicago's most walkable neighborhoods. From Lincoln Park brownstones to Lakeview walk-ups, they've built a reputation for charm, comfort, and responsive service. For years, TBS paid an outside leasing service one-twelfth of its rental income. Hyperlocal replaced it with a new website that searches available apartments live and brings in steady search traffic. In 2026 the last step followed: the viewings themselves moved to SalesPartner.
See How Renters Get Answered
Real conversations for Chicago apartment seekers
TBS Properties
Replies within a minute
The Challenge
What they faced before SalesPartner
Office Closed, Inquiries Coming
Their office closes at 6pm and stays shut on weekends. But apartment hunters search evenings and weekends. By Monday morning, those leads had already toured competing properties.
High Call Volume, Small Team
Managing 470+ units means constant calls. Current tenant maintenance requests compete with prospective tenant inquiries. Industry data shows 50% of property management calls go unanswered.
Showing Coordination Chaos
Phone tag to schedule apartment tours. Prospects wanted to see multiple units. Coordinating building access and agent availability ate up hours every week.
Leads Wanted Instant Answers
Is unit 3B still available? Does it have laundry? Pet-friendly? Parking included? Every delayed response meant another prospect moving on to the next listing.
How SalesPartner Helps
Built for property management teams
Answers Every Inquiry
Text, call, web form. Prospective tenants get a reply within a minute. Nights, weekends, holidays. No inquiry waits until Monday.
Knows Every Listing
Learns from tbsprop.com directly. Knows which units are available, features, pricing, neighborhoods. Shares property photos and links to listings.
Straight to the Building Manager
Each booked viewing goes to the manager of that building. The main office no longer sets every appointment.
Books Showings Online
Syncs with the showing calendar to offer available times. Prospects pick a slot, get confirmation, and receive reminders with building access details. "Schedule a Viewing" is now the main button on tbsprop.com.
Handles Maintenance Questions
Current tenants can report issues and get immediate acknowledgment. Urgent requests get flagged for the building engineer immediately.
The Office Sees Everything
The main office sees every viewing, controls the schedule and does the follow-ups. SalesPartner keeps in touch with the renter.
From Inquiry to Move-In
Saturday Morning Search
The office is closed. A renter finds a Lakeview 2-bed on the website and gets answers right away.
Booked and Sent
The renter picks a time. The viewing goes straight to the building manager.
Viewed the Same Day
The viewing happens that afternoon. The office sees the result on Monday.
From first message to signed lease.
The Full Platform
Everything they use to capture and convert leads
Channels
Every way your leads reach you, answered.
Every Channel, One Thread
Call, text, or DM. Each lead gets one conversation, whichever way they reach you.
Conversations
Real back-and-forth by text. Answers questions, asks yours, and books the call.
Outbound Prospecting
Reaches out to cold leads and warms them up for your team.
Qualification & Lead Intelligence
Knows who's worth your time.
Lead Qualification
Builds value before budget. Filters out the time-wasters.
Visual Intelligence
Requests and understands photos, documents, and damage reports.
Lead Intelligence
Full analysis on every lead (property values, project scope, budget signals) so your team only talks to qualified buyers.
Smart Lead Routing
Sends each lead to the right rep by topic. Off or busy? The next available one picks it up.
Live Website Knowledge
Learns your site. Answers questions using your own pages and pricing.
Service Area Filtering
Detects out-of-area leads before they waste your time.
Closing & Follow-Through
From qualified lead to booked appointment — and the repeat business after it.
Calendar Sync & Scheduling
Syncs with Google, Outlook, and iCal. Books directly into open slots.
Follow-Through
Your team's daily action list. Who to call, what to chase, what needs a human touch.
Missed Call Text-Back
If your team misses a call, the AI texts back and keeps the conversation going.
Team Handoff
When it can't handle something, it hands the conversation to you — with the reason and the full thread.
Customer Feedback
Asks every customer how the job went, scores the answer, and tells you the same day when something went wrong.
Everything Gets Logged
Nothing falls through the cracks.
Self-filling CRM
Every conversation, call, and text. Logged with zero data entry.
Call Intelligence
Every call recorded, transcribed, and summarized, with key points and next steps ready to read.
Analytics Dashboard
Track conversion and response times. Send bookings and sales back to ChatGPT Ads and Meta.
How Their Customers Reach Them
Every channel lands in one inbox, answered the same way.
SMS / MMS
Text messaging with images and documents. Built-in and ready.
Website Chat
Embed a chat widget on your website and catch visitors before they leave.
Facebook Messenger
Answer leads from your Facebook page in seconds.
Instagram DM
Turn Instagram inquiries into booked appointments automatically.
Contact Form
Add a contact form to any website. Custom fields, your branding, leads saved right away.
I used to spend my day setting up viewings. Now I mostly keep an eye on things. People book on their own, the building managers know where to be, and I step in when something needs me. SalesPartner does a good job.
The Results
Booked, sent to the building manager and followed up through SalesPartner.
Saturday questions get answered, and the viewing happens the same day.
Rental income no longer paid to an outside leasing service.
Faster viewings and faster decisions. More units rented in 2026.
Results since March 2026
Common Questions
Ready to capture every rental inquiry?
Talk with our team. See how SalesPartner handles your leads.
Book Intro Call