Patients Call. They Hear Back. Always.
Answers texts and messages 24/7. Missed calls get a text back. Schedules appointments, answers insurance questions, handles after-hours inquiries.
SalesPartner
Medical Practice Assistant
- Texts & Messages Answered
- 24/7
- Staff Time Saved Weekly
- 15+ hrs
- Missed Call to Text Back
- ~1 min
- Texts & Messages Answered
- 24/7
- Staff Time Saved Weekly
- 15+ hrs
- Missed Call to Text Back
- ~1 min
Care for Patients.Let Us Handle the Follow-Up.
While your staff focuses on patients in the office, every missed call gets a text back. No hold times. No voicemail tag. Just appointments on your calendar and questions answered.
Front desk underwater?
Staff Juggling Patients and Phones
Your receptionist is checking in a patient when the phone rings. They can't answer. That caller tries a competitor who picks up.
After-Hours Calls Go to Voicemail
A patient calls at 7pm to schedule. Voicemail. By 9am tomorrow, they've already booked with another practice that answered.
Same Questions All Day Long
"Do you accept my insurance?" "What are your hours?" "How do I get a prescription refill?" Your staff answers these 50 times a day.
No-Shows and Empty Slots
Patients forget appointments. Reminders aren't sent. Empty slots mean lost revenue while other patients wait weeks for availability.
Your Partner for Patient Communication
Calls and messages. Responds however patients reach out
Never Lose a Missed Call
Calls ring your front desk. If nobody can grab it, the patient gets a text back within a minute. It screens urgency and books the visit by text.
Knows Your Practice
Learns your services, providers, and policies from your website. Shares links to insurance info, patient forms, and directions.
Books Appointments 24/7
Checks real availability, offers times, confirms appointments. Sends reminders to reduce no-shows. Works nights and weekends.
Screens Before Handoff
New vs. existing patient, insurance verification, symptom urgency. Your staff gets context before stepping in.
You Treat Patients. We Handle the Follow-Up.
Every Message Answered
Staff with a patient? Missed calls still get a text back. Lunch hour? Still covered. After 5pm? Texts still get answered.
Fewer No-Shows
Automated reminders via text or email. Patients confirm or reschedule. Empty slots get filled.
Focus on Care, Not Calls
Your staff can focus on patients in the office instead of being pulled away for routine phone questions.
Better patient care. We handle the rest.
The Full Platform
Everything you need to handle patient communication
Conversations
Natural conversations via text, email, WhatsApp, Messenger, Instagram, Telegram, and web chat. Sounds like your staff, not a robot.
Scheduling
Automated appointment booking and reminders to reduce no-shows.
Lead Qualification
New vs. existing patient, insurance check, urgency screening before handoff.
Omnichannel
Text, email, WhatsApp, Messenger, Instagram, Telegram, web chat. One inbox for all patient messages.
Visual Intelligence
Understands insurance cards and documents patients send.
Analytics
Track call volume, appointment rates, and response times.
Missed Call Text-Back
Nobody reaches the phone. A text goes out and the caller stays in the conversation.
Team Handoff
When a thread needs a person, it lands with your team right away.
Customer Feedback
The job is finished, so your customer gets a message asking how it went.
Works With Your Systems
Connect your practice management and calendar
Questions from Medical Practices
What It Really Costs
- •Benefits add 20-30% on top
- •Limited to 40 hrs/week
- •2-3 months before productive
- •Sick days, PTO, turnover risk
- ✓Works 24/7/365
- ✓Productive from day one
- ✓Handles unlimited inquiries
- ✓Never calls in sick
Per employee. One SalesPartner handles the work of multiple receptionists.
Ready to follow up on every patient call?
Talk with our team. See how SalesPartner handles your leads.
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