Keep Customers Informed. Even at 2 AM.
Answers texts and messages 24/7. Missed calls get a text back. Takes outage reports, schedules service visits, answers billing questions.
SalesPartner
Utility Assistant
- Emergency Response
- 24/7
- Saved Per Week
- 25+ hrs
- Missed Emergency Cost
- $0
- Emergency Response
- 24/7
- Saved Per Week
- 25+ hrs
- Missed Emergency Cost
- $0
Handle the Storm.Without the Stress.
When power goes out at midnight, customers call and text. While you coordinate crews, every missed call gets a text back. Outage reports filed. Updates sent. No customer left in the dark (literally or figuratively).
Lines jammed when the grid goes down?
Storm Hits, Phones Explode
Major outage at 6 PM. 500 customers calling at once. Hold times hit 45 minutes. Frustrated customers. Overwhelmed staff. Social media complaints.
Same Billing Questions Daily
"Why is my bill so high?" "When is my payment due?" "How do I read my meter?" Your team answers these dozens of times every single day.
After-Hours Emergencies
Gas smell at 3 AM. Downed power line on a Sunday. Emergency calls need an immediate response, but staffing 24/7 costs a fortune.
Service Scheduling Chaos
"I need a meter read." "Can someone check my connection?" Back-and-forth phone tag for days to schedule a 30-minute appointment.
Your Partner for Utility Customer Service
Calls and messages. Handles customers however they reach out.
Never Lose a Missed Call
Calls ring your team. When lines are full, the caller gets a text back within a minute. It takes the outage report and schedules service by text.
Knows Your Service Area
Learns from your website. Outage maps, rate schedules, service area boundaries. Shares links so customers can self-serve when they want to.
Schedules Service 24/7
Meter inspections, new connections, technician visits. Checks your scheduling system, offers available windows, confirms appointments automatically.
Triages Emergencies
Identifies true emergencies: gas leaks, downed lines, outages. Routes urgent issues immediately while handling routine inquiries.
You Keep the Lights On. We Keep Customers Happy.
Handle the Surge
500 calls during a storm? Every missed call gets a text back within a minute. No waiting on hold to report an outage.
Emergencies Get Priority
Gas leak report at 2 AM gets flagged to your team right away. Billing question waits until morning. Smart triage, every time.
Customers Stay Informed
Automatic updates during outages. No more "when will power be back?" calls flooding your lines.
Reliable service. Reliable communication.
The Full Platform
Everything you need to handle utility customers
Conversations
Natural conversations via text, email, WhatsApp, Messenger, Instagram, Telegram, and web chat. Sounds like your team, not a robot.
Scheduling
Automated service appointments straight to your dispatch system.
Lead Qualification
Triage emergency vs routine requests. Route appropriately.
Missed Call Text-Back
Calls ring your team. A missed call gets a text back within a minute.
Omnichannel
Phone, text, email, WhatsApp, Messenger, Instagram, Telegram, web chat. One inbox for all customer conversations.
Visual Intelligence
Understands photos customers send: meter readings, damage reports, equipment issues.
Analytics
Track call volumes, response times, and customer satisfaction trends.
Service Area Filtering
Set the area you cover once. Leads outside it get a polite answer, not your time.
Lead Intelligence
The signals that matter attached to the lead, before your team picks up the phone.
Team Handoff
When a thread needs a person, it lands with your team right away.
Works With Your Systems
Connect your CRM and scheduling in 30 seconds
Questions from Utility Companies
What It Really Costs
- •Benefits add 20-30% on top
- •Limited to 40 hrs/week
- •2-3 months before productive
- •Sick days, PTO, turnover risk
- ✓Works 24/7/365
- ✓Productive from day one
- ✓Handles unlimited inquiries
- ✓Never calls in sick
Per employee. One SalesPartner handles the work of multiple hires.
Ready to handle every customer request?
Talk with our team. See how SalesPartner handles your leads.
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