Customer Languages

When a customer writes in another language, SalesPartner answers in it. Your team does not need to speak it.

For the customer:

• Every reply goes out in their language
• Booking confirmations, reminders, and emails do too
• So does a follow-up sent weeks later

For your team:

• Each rep reads customer messages in the rep's own language
• The original message is one tap away
• A rep types a reply in English, and the customer gets it in their language

Customers and reps who use English see no change.

SalesPartner reads the customer's messages, spots the language, and saves it on the contact.

You can see the language on the contact record. If it is wrong, or the customer asks to switch, change it there. Your choice stays in place.

Each team member has their own language. Notifications, summaries, and tasks reach you in it.

Two reps can use two different languages on the same customer. Each one reads the thread in their own.

When a customer speaks a language the assigned rep does not, the rep gets a warning.

The conversation still works. The rep reads and writes in their own language, and the customer gets every message in theirs.

Afrikaans, Albanian, Amharic, Arabic, Armenian, Assamese, Azerbaijani, Basque, Belarusian, Bengali, Bosnian, Bulgarian, Burmese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Haitian Creole, Hausa, Hebrew, Hindi, Hungarian, Icelandic, Igbo, Indonesian, Irish, Italian, Japanese, Javanese, Kannada, Kazakh, Khmer, Kinyarwanda, Korean, Kurdish, Kyrgyz, Lao, Latvian, Lithuanian, Luxembourgish, Macedonian, Malagasy, Malay, Malayalam, Maltese, Maori, Marathi, Mongolian, Nepali, Norwegian, Odia, Pashto, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Samoan, Serbian, Shona, Sindhi, Sinhala, Slovak, Slovenian, Somali, Spanish, Sundanese, Swahili, Swedish, Tagalog, Tajik, Tamil, Tatar, Telugu, Thai, Turkish, Turkmen, Ukrainian, Urdu, Uzbek, Vietnamese, Welsh, Xhosa, Yoruba, Zulu, and most other world languages.

If a customer writes in a language that is not on this list, SalesPartner still answers in it in most cases.

Opt-out words such as STOP and START work in English. Customers who want to stop messages should reply STOP.

See the Opt-Out article for how opt-outs work.